Returns Management

Exceptionally Reliable Returns Management Service

According to data from Statista, 2.14 billion people bought something online in 2021. That accounts for over 25% of the world’s population.

Retailers selling products online are enjoying a boom period. But if they don’t have an appropriate returns management service, they may find that customers start shopping with their competitors.

A good returns management system helps you to process returns, satisfy consumers, and provide quality service.

But beyond that, it ensures you can manage returns properly to determine which products are defective and which can go back into your inventory. 


After all, current eCommerce stats tell us that about 80% of returned products aren’t defective. Wouldn’t it be nice to have an optimized returns system that helps you handle returns as well as return orders?

That’s where Fulfyld comes in. Our product returns management software provides:

  • Real-time data about returned products
  • Information about the product’s condition
  • Analysis of whether the product can be restocked
  • How returns affect your inventory level

The system is customizable to your needs and designed to give you a competitive advantage over companies that don’t process returns effectively.

Benefits of Fulfyld Product
Returns Management

There are many reasons why using a 3PL like Fulfyld will make your returns logistics so much easier. We offer facilities with high-end security to store your products, vigorous warehouse oversight, and order inventory software.

Customer satisfaction is key, which is why we provide transparency throughout the entire returns process so that you always know what is happening with returned items.

Quality control

Our warehouse employees have the expertise to thoroughly inspect any incoming product returns and decide whether the item needs to be repackaged and restocked if necessary.

Powerful technology

We have a streamlined reverse logistics system to manage all returns and exchanges. Our software provides real-time updates to inform a customer of their return details and also create return labels for tracking and delivering, provide analytics, and more.

Affordable shipping rates

We offer discounted shipping rates with the major parcel and freight providers to speed up delivery and minimize your return shipping costs. This allows you to reduce costs and helps boost your company’s profits.

Secure storage and warehousing

In addition to staffing and expertise, we also have the warehouse space to accommodate all return orders. We lead the way in helping companies put salable products back in stock so they’re ready to deliver to new customers.

Resources for scalability

We have the staffing and expertise to accommodate any influx or spike in return volume. If, for whatever reason, your sales happen to decrease due to unforeseen circumstances, we also have the ability to scale down and maintain the decrease as well. No matter what your reverse logistics needs, we help you create a process that fits into your returns supply chain.

Eliminate any staffing stress

By utilizing our operations workforce, you won’t have to worry about hiring staff to pick, pack, ship, or handle returned items. You won’t have to concern yourself or your company’s budget with any type of human resource processes like wages, benefits, etc. At Fulfyld we handle every step of the supply chain for you so that you can focus on more important things like marketing and building your retail brand.

How our Returns management works

Our eCommerce returns management service is very simple and here’s how to improve your company’s efficiency with Fulfyld:

Your customer returns the item

We handle the returned item and notify you

On top of that, we offer six options when customers send a product back to you. So, e-commerce businesses like yours have several options to improve their returns management process:

Your customer will get an instant refund of the original payment direct to their bank account.

You can give your customers a store credit to buy other products from your online store.

Give the customer the option to keep a product that is damaged or unsellable.

Offer the chance to ship the item back to you later while the customer still gets instant store credit.

Give the option to donate returned items at designated drop-off locations.

What's the price of Fulfyld returns management process and management system?

We provide complete transparency in our pricing, allowing you to budget appropriately so you can offer quality product exchange services to clients.

The price you pay depends on the services you require. Fulfyld offers several returns management solutions for you to choose from.

If you are interested in our high-tech returns management solutions – simply request detailed pricing and you will get an exact quote and learn more about the value of Fulfyld’s services.

What our customers are saying!

Why choose Fulfyld to Optimize Your Returns Management

High-Tech Real-Time Technology

Our real-time technology lets you track online sales and handle returned products with ease.

Support At Every Step

You need support at every step to create returns processes that increase customer satisfaction. We offer support at every level of the supply chain.


Communication is key to the delivery of quality services. We believe transparency leads to better processes, improved services, and more value provided to your brand.

Dedicated Account Managers

We assign a dedicated account manager to each of our retail clients so you always have access to expertise related to our services and returns processing systems.



Learn more about what returns processing is, how it works, and what we do to integrate Fulfyld into your existing systems. 

Here you will find answers to any unanswered questions.

The returns management process relates to how your company handles product returns. Think of it as the steps you take to process returned products to determine if they need to be disposed of or placed back into inventory.

A good process also creates value for customers by enhancing the returns service you provide.

Optimized returns management helps with everything from inventory management to keeping the customers of your eCommerce business happy.

It helps you reduce costs related to returns processes, in addition to helping you handle the logistics of returns much more easily. Returns processes also help with tracking the flow of products within your company.

Returns management is a key component of reverse logistics, though the terms aren’t synonyms. Reverse logistics is a supply chain system that covers how products move from the customer and back to the manufacturer.

Returns management focuses specifically on how a business will manage returns within the reverse logistics supply chain. This is what Fulfyld helps businesses to accomplish.

Fulfyld offers several options for processing customer returns, including:

  • Direct refunds
  • Store credit
  • Returning the item to your store
  • Donating the item

The platform helps you process the customer’s request quickly, fulfill orders, and track returns.

Returns can take anywhere from 2-8 days to be shipped back to the warehouse. This is heavily dependent on the shipping speed selected. Fulfyld offers many options with varying costs and delivery time frames.

There are many options when deciding what to do with returned products. In some cases, if the products can be salvaged, your 3PL can work with you to recondition and repackage the items so they can be sold again. In other cases, we can either donate, dispose or even destroy the returned items if they are not in sellable condition.

Fulfyld offers real-time tracking services for retailers, regardless of industry. Companies can see what’s happening with their product returns no matter where they are in the world. This gives you full control over your supply chain logistics.

It all starts by requesting a quote for our services. Request a quote and a member of our team will contact you to talk about our services.

We’ll show you why Fulfyld’s returns processing service offers true value for money no matter your industry or line of business.

Learn how we help top
e-commerce brands make ship happen