Selecting the right third-party logistics (3PL) provider is one of the most important decisions an eCommerce business can make, with reports showing that 61% of shoppers are willing to pay more for faster delivery of their purchase.
The ideal logistics partner should:
- Streamline your operations
- Offer cost-effective solutions
- Provide dependable customer support
In this article, we’re comparing three of the most prominent 3PLs: Deliverr, ShipBob, and Fulfyld. This detailed comparison will give you a clear picture of how these providers stack up, so you can determine which one best fits your business needs.
Deliverr, Shipbob, Fulfyld: Breakdown of Services Available
To meet your eCommerce fulfillment needs, it’s essential to consider the breadth of services and technology that each provider offers.
The table below contrasts Deliverr, ShipBob, and Fulfyld across crucial aspects like fulfillment services and the ability to integrate with popular eCommerce platforms, as well as scalability, so you can see how well they align with your business objectives.
| Service Provider | Fulfillment Services | Technology & Integrations | Customization & Branding | Scalability |
| Fulfyld | Flat Rate Shipping, Storage | Multiple Integrations, Advanced Analytics | Custom Packing Slips, Branded Packaging | Excellent for B2B and D2C growth |
| Deliverr | 2-Day Delivery, Inventory Management | API Integrations with Marketplaces and eCommerce Platforms | Basic Packaging, No Customization | Strong focus on rapid fulfillment |
| ShipBob | Zone-Based Shipping, Storage, Receiving | Tech-Driven Solutions, Limited Integrations | Standard Packaging, Limited Customization | Batch fulfillment scaling available |
Complete Pricing Comparison
Cost is a critical factor when choosing a 3PL provider, as it can directly influence your margins and overall profitability. Below is a comparison of Deliverr, ShipBob, and Fulfyld’s pricing models, the transparency of their costs, and the value they deliver for the price you pay.
| Service Provider | Pricing Model | Additional Fees | Cost Transparency | Value Proposition |
| Fulfyld | Flat Rate Shipping | Storage | High transparency | Predictable costs, excellent for growing businesses |
| Deliverr | Pay-as-you-go Pricing | Storage, handling fees | Transparent, but variable based on services | Strong value for fast shipping and marketplace integration |
| ShipBob | Zone-Based Shipping | Receiving fees, limited integration costs | Moderate transparency | High-tech solutions, but some hidden fees |
Support System Quality – Customer Service and Experience
Reliable and responsive customer support is often what differentiates a good 3PL from a great one. Below, we compare how Deliverr, ShipBob, and Fulfyld perform in terms of their customer support channels, dedicated management options, and overall client experience.
| Service Provider | Support Channels | Dedicated Account Management | Customer Service Quality | User Experience |
| Fulfyld | Phone, Email, 24/7 Chat with Real Human Support | Yes | High satisfaction, quick resolution times | Easy onboarding, client-centric approach |
| Deliverr | Email, Help Desk | No | Mixed reviews, can be slow in high-volume periods | Focused on fast fulfillment but lacks personalized support |
| ShipBob | Phone, Email | Yes | Delayed responses, varying levels of service | User-friendly software, standard onboarding process |
Deliverr
Deliverr is a fulfillment service provider that focuses on fast, cost-effective shipping, making it a top choice for eCommerce businesses that prioritize quick delivery. With a simple, fixed pricing model per unit, Deliverr is appealing to companies seeking transparent and predictable costs.
PROS
- Fast, affordable shipping, often within 2 days.
- Clear, fixed-rate pricing with no hidden fees.
- Strong integration with major eCommerce platforms.
CONS
- Limited customization options for complex needs.
- No phone support or dedicated account management.
- May not suit businesses with specialized fulfillment requirements.
ShipBob
ShipBob is a fulfillment service provider designed specifically for eCommerce businesses, offering technology-driven solutions as part of their service offering. It’s an excellent choice for small to medium-sized eCommerce companies needing batch fulfillment. Keep reading to discover other fulfillment alternatives to ShipBob.
PROS
- Easy and quick setup with seamless integration.
- Intuitive software that enhances the fulfillment process.
CONS
- Limited integration options with certain eCommerce platforms.
- Some customers have reported issues with customer service, including slow response times.
- The receiving process can take up to 7 days, potentially causing shipping delays.
- Many companies compare ShipBob with FBA when evaluating fulfillment options.
Fulfyld
Fulfyld stands out as a premier fulfillment service provider, offering a unique blend of efficiency and customer-centric solutions. Known for its flat-rate pricing model, Fulfyld eliminates cost uncertainties, making it an excellent choice for eCommerce businesses seeking straightforward, predictable expenses.
PROS
- Transparent flat-rate pricing that simplifies budgeting and removes hidden fees.
- Exceptional 24/7 customer service with real people on the other side, featuring dedicated account management for personalized support.
- Versatile, capable of managing both B2B and D2C fulfillment needs efficiently.
- Quick turnaround times, ensuring your products are shipped promptly, even during peak seasons.
- Strong integration capabilities with multiple eCommerce platforms, enhancing operational flexibility.
CONS
- Limited to flat-rate shipping, which may not suit all shipping strategies.
Key Takeaways: Deliverr vs ShipBob vs Fulfyld
To help you make a quick yet informed decision, here’s a high-level summary of the key points discussed, allowing you to assess at a glance who comes out on top in the areas that matter to you most.
| Category | Fulfyld | Deliverr | ShipBob |
| Overall Service Quality | ★★★★★ – Full-service solution, flat-rate pricing | ★★★★☆ – Rapid fulfillment, limited customization | ★★★★☆ – Good tech but limited customization |
| Technology & Integrations | ★★★★★ – Advanced analytics, multiple integrations | ★★★★☆ – API-focused, rapid fulfillment | ★★★☆☆ – Some platform restrictions |
| Customization & Branding | ★★★★★ – Excellent for personalized branding | ★★☆☆☆ – Limited options, no customization | ★★★☆☆ – Basic packaging, limited custom branding |
| Pricing Transparency | ★★★★★ – Clear, flat-rate pricing | ★★★★☆ – Variable but transparent | ★★★☆☆ – Potential hidden costs |
| Customer Support | ★★★★★ – Fast, dedicated 24/7 live human support | ★★★☆☆ – Basic support, no account manager | ★★★☆☆ – Delayed response times |
| Scalability | ★★★★★ – Scales for both B2B and D2C growth | ★★★★☆ – Optimized for marketplace sellers | ★★★★☆ – Good for batch fulfillment scaling |
| Value for Money | ★★★★★ – Excellent ROI, predictable costs | ★★★★☆ – Strong ROI for rapid shipping | ★★★★☆ – Good ROI for small to medium businesses |
Your Best Choice for Comprehensive Fulfillment
Each 3PL provider we discussed offers distinct advantages based on the specific needs of your business.
While Deliverr excels in rapid delivery and ShipBob offers tech-driven solutions, Fulfyld consistently leads the way with its transparent pricing, strong technology integration, and unbeatable customer support.
For businesses looking for a well-rounded fulfillment partner that scales alongside them, Fulfyld remains the best choice.
To make things even better, Fulfyld is the only provider out there offering you a chance to chat with real human customer support 24/7, thus making sure that you get the help you need at any time and in any place.
If you’re ready to elevate your logistics and streamline fulfillment, reach out to Fulfyld today and see how we can help take your business to the next level. Let’s build your brand while we handle the rest!
