What Happens to a Returned Unit
Three steps between a parcel landing on our dock and the unit being sellable again.
Receive and Match
The return arrives, gets opened, and is matched back to the SKU and the order it came from. Nothing reaches a shelf before it has been identified.
Inspect and Grade
Our team checks condition against the criteria you give us: sealed, opened but complete, damaged, missing parts. That grade is the input your disposition rule runs on.
Act on the Rule
Sellable units go straight back into available inventory. Everything else is held or disposed of exactly as you instructed, and the result is logged either way.
What Fulfyld Adds to Your Returns Operation
Sellable Units Back on the Shelf
A return that passes inspection re-enters available inventory instead of waiting in a pile for someone to make a decision next week.
Your Disposition Rules, Not Ours
Restock, hold, or dispose. You set the rule by condition and by SKU, and the warehouse follows it every time rather than improvising.
Returns Analysis on a Schedule
Scheduled returns reports show what is coming back and why, so a product problem shows up as a pattern rather than a hunch.
Both Directions, One Building
The team that ships your orders is the team that receives them back, so a restocked unit is available to the next order without a transfer.
Counts That Stay Honest
ABC cycle counting runs across the pool that returns feed back into, and any discrepancy is cleared within one business day.
No Extra Setup Fees
No setup fee, no integration fee, and no minimum contract on the account. Billing stays month to month.
Why Brands Route Returns Through Fulfyld
A returns decision is only worth what the warehouse does with it. This is what carries it out on our side.
- 99.9% pick accuracy outbound, and the same discipline applied to what comes back in.
- International returns handled, not only domestic ones.
- Lot and expiration tracking, so nothing gets restocked past the date printed on it.
- Free standard packaging when a unit needs a new box before it can sell again.
- A named account manager plus 24/7 human support for the returns nobody planned for.
Everything runs on Shipedge out of our warehouse in Madison, Alabama.
Where Returns Quietly Cost You
Four things that turn a returns process into a write-off.
Units sitting undecided
A return nobody has inspected is inventory you own but cannot sell. Working through arrivals as they land keeps the value in the unit instead of in a pile by the dock door.
Restocking what should not go back
With no condition standard, damaged goods find their way back into stock and ship out again as a second complaint. Grading against criteria you define breaks that loop.
No read on what is coming back
Returns without reporting look like noise. Recurring returns analysis turns them into a short list of SKUs worth a closer look before the next production run.
Date-coded stock restocked blind
Anything with a shelf life needs its expiration checked before it goes back out. Lot and expiration tracking with FEFO picking takes care of that without anyone reading labels twice.
Other Returns Questions We Handle
A recovered unit is still stock
Anything that passes inspection goes back into the same pool every channel sells from, which is the only thing that makes resale worth the handling.
Read moreSending recovered units back to Amazon
Amazon holds its own condition standards. Rework, repackaging and FBA prep all happen here, so a unit can be brought up to standard and returned to that channel without a second stop.
Read moreRework, repackaging and rebuilt kits
Most units that fail resale fail on packaging rather than product. New cartons, fresh inserts and rebuilt multipacks are made in-house.
Read moreSteady volume, repeatable process
Subscription programs return goods in a predictable rhythm, which is the easiest kind of volume to build a consistent disposition process around.
Read more“I’ve explored partnering with various 3PL services and it’s always been a headache with unclear fees. With Fulfyld, their accuracy is 100% and communication is wildly on-point.”