Fulfillment Guarantees: Written Into Your Contract
Ask your current 3PL what happens when they ship late.
If they can’t answer in one sentence, they don’t have a guarantee. They have a marketing page.
Here’s ours: if it’s in the system by 1PM and doesn’t ship that day, you get $5 and the shipping back.The Numbers Behind the Promises
Real figures from our operation and our published data. Most guarantee pages show none of this. It’s the track record the promises rest on.
Three Guarantees, One Signed SLA
Each of these is a commitment in your executed Service Level Agreement, with a defined remedy. Not three marketing lines, but three contract clauses.
Same-Day Shipping
Orders in the WMS by 1:00 PM local warehouse time on a business day ship that same business day. “Ship” means processed, packed, and a carrier tracking number generated.
Order Accuracy
100% order accuracy: the correct product(s) and the correct quantity, picked and packed.
Dock-to-Stock
Standard replenishments received and stocked within 48 business hours of arrival. “Stocked” means inspected, counted, and available for order fulfillment in the WMS.
All credits are applied to your account and are not redeemable for cash. Terms, conditions and caps are set out in full below; nothing here is hidden.
Here’s the Whole Thing
Every condition, extension, exclusion and cap in the SLA, laid out before you sign, not after you file a claim. If it can change what you’re owed, it’s on this page.
What’s Covered: the Mechanics
- ✓The 1:00 PM local warehouse time cutoff is strict. In by the cutoff ships that business day; after it, the next business day.
- ✓“Shipped” means a carrier tracking number generated in our systems: processed, packed, tracking created.
- ✓Temperature-sensitive SKUs are covered too, handled in our climate-controlled warehouse and monitored through fulfillment.
- ✓Credits are applied to your account (not cash), per incident, in addition to fixing the issue at no cost to you.
When the Guarantees Apply
- !Guarantees begin at Go-Live, not during onboarding, and apply per store once it’s live.
- !They apply to your Covered Stores within the Service Territory set out in your pricing proposal.
- !The SLA is available by request, for brands shipping 1,000+ orders per month.
What Isn’t Covered
- !Non-barcoded SKUs aren’t eligible for mispick credits under the Order Accuracy guarantee.
- !Carrier-caused delays after tracking is generated. Once the parcel is handed to the carrier, transit and sorting are outside the guarantee.
- !Shipments without a proper ASN, correct labeling, standard pallets or a delivery appointment, or that need value-added work (labeling, bagging, kitting, sorting mixed-SKU cartons), don’t qualify as Standard Replenishments.
- !Force majeure, and any miss caused by your action or inaction (incorrect order info, orders released after cutoff, routing misconfigurations, stockouts).
Same-Day Shipping: SLA Extensions (Cumulative) ›
| Condition | Added Time |
|---|---|
| Orders of 10 to 20 items | +24 business hrs |
| Orders over 20 items | +36 business hrs |
| Pre-order / back-order releases | Per release schedule (default 2 business days / 500 orders) |
Dock-to-Stock: SLA Extensions (Cumulative) ›
| Condition | Added Time |
|---|---|
| Inbound shipments over 15 SKUs | +24 business hrs |
| Multiple inbound shipments the same business day | +24 business hrs |
| Full container (FCL) / floor-loaded inbound | +48 business hrs |
The Credit Caps, Stated Plainly
Per order: credits for a single order can’t exceed the total amount billed to you for that order.
Per quarter: total credits are capped at 20% of the fees billed in that calendar quarter, excluding carrier fees and third-party pass-through charges. Credits above the cap are forfeited and don’t carry into the next quarter.
We’ll Help Pay to Move You
Transferring inventory off your current 3PL costs real money, and it’s the main reason people stay somewhere they’ve outgrown. Most brands are fully migrated in under a week.
We state the clawback and the 90-day expiry up front. You should never find a repayment clause after you’ve signed. The amount depends on your pricing proposal. Get a Quote →
Product Launches and Pre-Orders, in Writing
Most 3PLs have nothing written about product launches at all. For pre-order and back-order releases, here’s exactly what you get:
- 📝A written release schedule, issued the moment your inventory arrives.
- 📦A default of up to 500 accumulated orders shipped within two business days of being stocked.
- ⏱️Plus 24 business hours for each additional 500 orders in the queue.
- ✅You know the plan before the boxes hit the dock, with no launch-day guesswork.
How These Figures Are Sourced
Guarantee terms, remedies, exclusions and caps are drawn verbatim from your executed Fulfyld Terms of Service and Enhanced SLA Addendum, the same signed document we’re accountable to. Every number in the guarantees can be traced to a clause.
Performance and rating figures come from Fulfyld’s warehouse operations and published pricing data.
Fulfillment Guarantees: Why the Contract Is the Product
Every 3PL guarantees something in its marketing. The difference is whether the promise survives contact with the contract.
A same-day claim that isn’t defined in your SLA is a slogan. A same-day guarantee that names the cutoff, defines what “shipped” means, and states the credit is a commitment you can hold someone to.
This page is the second kind. The 1:00 PM local warehouse time cutoff, the $5-plus-shipping credit, the 100% accuracy standard, and the 48-business-hour receiving window are all written into the executed SLA, not the homepage.
Three Guarantees, Not Four
Fulfyld commits to exactly three service levels that carry a defined remedy: same-day shipping, 100% order accuracy, and dock-to-stock within 48 business hours.
Padding the list to look competitive would mean promoting a support goal or a claims process as if it were a guarantee. Three commitments with real credits behind them are worth more than five with none.
Credits Are a Floor, Not a Ceiling
The performance numbers matter because they show the guarantees describe our worst acceptable case, not our typical one.
When average dock-to-stock beats the 48-hour promise and claims are resolved in a fraction of the contractual window, the guarantee is a floor you rarely touch, something a marketing page with no data behind it can’t demonstrate.
Transparency as the Differentiator
Most guarantee pages publish no fine print at all, which reads as strength until you compare it to the contract.
We do the opposite. The cutoffs, the extension tables, the exclusions, and both credit caps are on this page in full. If a term can change what you’re owed, you should see it before you sign, not discover it when you file a claim.
Questions, Answered
How Do I Claim a Credit When You Miss? ›
Do the Guarantees Cover Temperature-Sensitive Products? ›
What Exactly Counts as “Shipped” for the Same-Day Guarantee? ›
Do Carrier Delays Count Against the Guarantee? ›
What Are the Limits on What You’ll Credit? ›
When Do the Guarantees Start? ›
Why Only Three Guarantees, Not Four or Five? ›
Ready to See the SLA With Your Name on It?
Tell us your volume and we’ll send a quote and the exact terms: same-day, accuracy, dock-to-stock, and every cap.