From Email Tickets to Real Conversations

• We experienced zero disruption in service when transitioning to Fulfyld
• Our customers continue to receive accurate, on-time orders
• We now have a dedicated account manager who resolves issues immediately
• We’ve eliminated frustrating support tickets and generic customer service channels

Crafting Organization: The Daily Grind Planner Story

I am Angie Bellemare, the heart and soul behind The Daily Grind. At Daily Grind Planner, we help people organize their lives with our customizable planning systems. 

Founded by Angie Bellemare, our signature Daily Grind Planning System empowers customers to build planners that fit their specific needs rather than forcing them to adapt to a one-size-fits-all solution.

Our “Your Life. Your Goals. Your Planner” philosophy has resonated with over 20,000 customers who value both functionality and aesthetics in their planning tools. 

We offer a wide range of planners, inserts, covers, and accessories in exclusive designs like our popular Coquette Collection.

Unanswered Tickets and Unmet Expectations

Our frustrations kept mounting with each passing week. When inventory questions arose, we’d wait days for responses, leaving us unable to provide timely updates to our customers. 

Support tickets disappeared into black holes of generic auto-responses, giving us no clarity on when or if our issues would be addressed. Order problems required multiple follow-ups to resolve, consuming valuable time our team could have spent on growth initiatives. 

Perhaps most concerning, our premium brand image suffered from inconsistent fulfillment quality, creating a disconnect between the high-end experience we promised and what some customers actually received. 

For a premium brand like ours, this declining level of service became untenable. Our customers expect excellence, and we needed a partner who shared those standards.

Why We Chose Fulfyld (Again)

Following unsatisfactory experiences with other 3PLs, we chose to return to Fulfyld, acknowledging that outstanding service held greater value than alternative considerations.

We actually worked with Fulfyld before trying other providers. We learned the hard way that customer service isn’t something you appreciate until it’s gone. Coming back to Fulfyld felt like returning home.

What brought us back to Fulfyld:

• A dedicated account manager who works in the same building as our inventory
• Clear service level agreements (SLAs) that establish concrete expectations
• Real-time problem solving without endless email chains
• The ability to speak directly with someone who understands our brand

Zero Disruption in Our Return

The transition to Fulfyld went remarkably smoothly. Unlike previous 3PL switches that created disruptions for our customers, our return to Fulfyld was seamless.

We were prepared for at least some hiccups during the transition.

But Fulfyld handled everything so smoothly that our customers didn’t notice any change – except that their orders arrived even more promptly.

Since returning to Fulfyld:

• We’ve eliminated time spent chasing down answers about shipping issues
• Our team can focus on product development and marketing initiatives
• We have complete confidence in our fulfillment process
• We enjoy peace of mind knowing issues will be addressed immediately

The most significant improvement has been in problem resolution. 

With our previous 3PL, a minor issue would take days of back-and-forth and multiple contacts to resolve. 

Now, we text our account manager, and problems are fixed within hours or even minutes.

When Fulfillment Partners Become Brand Guardians

If you’re feeling frustrated with unresponsive 3PL support or noticing a dip in your fulfillment quality, know that we’re right there with you. 

We’ve explored different options and found that nothing quite matches the experience of partnering with someone who genuinely cares about your business like it’s their own own.

For brands like ours that value customer experience above all, the right fulfillment partner isn’t just a vendor – it’s a true extension of your team and brand values.To make this partnership a reality, reach out to Fulfyld today and see how they can become an integral part of your brand’s journey.