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Operator-facing documentation for Fulfyld customers — onboarding, billing, packaging, replenishment, and account guides.

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Order Status & Tracking 24

Understanding order states, statuses, and tracking.

How to Reduce International Customs Clearance Delays

How to Reduce International Customs Clearance Delays Fulfyld offers our clients a variety of international shipping services. Packages…

Order Status Definitions

Order Status Definitions

What Does “For Orders” Mean in Shipping?

Ever wondered what “For Orders” means in shipping? It’s a phrase that often leaves people puzzled , especially…

What Does “Order Submitted” Mean: A Closer Look at Your Order’s First Step

When shopping online, you may be wondering what the status “Order Submitted” means. While it’s one of the…

What Does “Awaiting Shipment” Mean?

As you follow your order’s progress, the status “Awaiting Shipment” might show up, leaving you wondering what’s going…

What Does “Included in Shipment” Mean?

When your order status reads “Included in Shipment,” it may sound straightforward, but there’s more to it than…

What Does “Item Not Fulfilled” Mean: Understanding Order Delays

It is possible that you have come across a variety of unfamiliar statuses. One of these is “Item…

What Does “Order in Progress” Mean?

When tracking your order, you might come across the status “Order in Progress.” This status can sometimes cause…

What Does “Order Information Received” Mean?

As you track your online purchase, you might come across the status “Order Information Received.” If you’re unsure…

What Does “Pending Fulfillment” Mean: A Key Step in Your Order’s Journey

Tracking your order can sometimes feel like a waiting game, and you may be wondering what the status…

What Does “Released to Store” Mean: A Key Milestone in the Supply Chain Process

In supply chain management, the term “Released to Store” (often abbreviated as RTS) refers to the point at…

What Does “Sent To Fulfillment” Mean: Everything You Need to Know About the Next Stage

When tracking your online order, you may encounter various status updates, one of which is “Sent to Fulfillment.”…

What Does “Shipment Pending” Mean: Your Guide to Smooth Deliveries

In the realm of online shopping, knowing where your order stands is crucial for peace of mind. You…

What Does a “Customs Clearance Delay” Mean?

If you’re keeping an eye on an international shipment, you might spot the update “Customs Clearance Delay.” This…

What Does an “Open Order” Status Mean: Your Guide to Order Status Updates

When tracking an online purchase, you may come across various order statuses, each indicating a different stage in…

What Does an Order Number Mean: Understanding Its Role in the Order Process

An order number is a unique identifier assigned to each purchase made through an online or in-store transaction.…

What Does it Mean When an Order is “On Its Way”?

You’ve placed an order, and now you receive the update that it’s “On Its Way.” This phrase can…

What Does my Order Status Mean?

What does my order status mean? When a customer places an order for goods, the package goes through…

What Does Order Status “Fulfilled” Mean In Shipping?

Tracking an order can sometimes feel overwhelming with various status updates, and one you might encounter is “Fulfilled.”…

What Does Order Status “Received” Mean: Understanding Your Purchase Journey

Tracking your online order can sometimes feel like a guessing game, especially when you’re unfamiliar with the different…

What Does Order Status “Released” Mean?

When tracking an online order, you might come across various statuses like “Processing,” “Shipped,” or “Delivered.”...

What Is 3PL? Meaning, How It Works, and When to Use Third-Party Logistics

What is 3PL? Learn the 3PL meaning, how third-party logistics works, when it makes sense, and the costs,…

What Is 4PL? Meaning, How Fourth-Party Logistics Works, and When to Use It

What is 4PL? Learn the 4PL meaning, how fourth-party logistics works, and when it makes sense for complex…

What Is a 3PL Environment?

A 3PL environment is a dynamic ecosystem where logistics services are managed by an external provider to streamline…

Order Operations 9

Order edits, holds, cancellations, SKU substitutions, bulk uploads.

 How to Generate a Return Label

How to Generate a Return Label Log into your account. In the Orders tab, locate the order number…

Do eCommerce fulfillment companies handle returns?

DO ECOMMERCE FULFILLMENT COMPANIES HANDLE RETURNS? Some do and some don’t. If you are looking for returns management…

Does Fulfyld offer custom packaging?

Does Fulfyld offer custom packaging? Yes, we do! Check out this article to see which services may be…

How to Apply Alternative SKU’s to an Order or Backorder

How to Apply Alternative SKU’s to an Order or Backorder Click on the 3 dot icon next to…

How to Edit an Order

How to Edit an Order From the Orders tab click on the shipping number of the order you…

How to Hold/Cancel an Order 

How to Hold/Cancel an Order Click on the Orders tab. Click the 3 dot icon next to the…

Navigating Holiday Surcharges – What To Expect 

Navigating Holiday Surcharges – What To Expect As the holiday season approaches, businesses across the globe gear up…

Pick and Pack Meaning: Process Steps, Error Rates, and Fulfillment Impact

Pick and pack meaning explained with process steps, error costs, and how better pick and pack fulfillment reduces…

Uploading Orders in Bulk via CSV

Uploading Orders in Bulk via CSV Click on the Upload Orders button. Click the Browse button to upload…

Integrations & Reports 9

Shopify, WooCommerce, and other platform exports + reports.

How to Download an Orders Report from Shopify for a Shipping Fulfillment Cost Analysis

In your shopify store admin menu, click Analytics Reports : Once you’ve pulled this report, the natural next…

How to Export a Products Report from Shopify

On the left side of the Shopify Admin menu, click Products Next, click Export on the top right…

How to Export a WooCommerce Orders Report for a Shipping Cost Analysis

***Before you begin, ensure that all products in your WooCommerce Account have accurate shipping weights and dimensions so…

How to Generate Reports

How to Generate Reports Click on the Reports tab. Select the report you wish to run. We recommend…

Setting Up & Viewing Shopify Shipping Methods

Setting up shipping rates You can set up free, flat, or calculated shipping rates that are displayed in…

Setting Up & Viewing WooCommerce Shipping Methods

Shipping Flat Rate Shipping Free Shipping Setting up Shipping Zones If you sell physical products on your WooCommerce…

Shipping Methods, Ship Method Mapping, and Shipping Transit Times

Shipping Methods, Ship Method Mapping, and Shipping Transit Times From standard shipping to overnight options, offering a variety…

Shopify Product Export

Shopify Product Export Exporting products You can export your products to a CSV file to help with several…

WooCommerce Product Export

Steps to export products To export WooCommerce products: Navigate through the menu: WooCommerce > Import Export Suite and…

Inventory Operations 5

SKU setup, inventory adjustments, alternative items in Fulfyld portal.

How to Add a Synset (or SKU Substitution)

How to Add a Synset (or SKU Substitution) Go to your Inventory tab. Click SKU Substitutions . Click…

How to Add Alternative Items and Apply them to Orders

How to Add Alternative Items and Apply them to Orders Click the Inventory tab. Click SKU Substitutions .…

How to add new SKUs to Inventory

How to add new SKUs to Inventory Add SKU Items via Web Interface Click the Inventory tab. Click…

How to Create Synsets (SKU Substitutes) using a CSV File

How to Create Synsets (SKU Substitutes) using a CSV File Go to your Inventory tab. Click SKU Substitutions…

What is an SKU in Inventory: A Must-Know for Efficient Stock Control

When managing inventory, there are several key terms and concepts that businesses need to understand to ensure smooth…

Billing & Invoicing 3

Customer billing, invoices, payment management.

Download & Review Excel Billing Detail Reports

Download Review Excel Billing Detail Reports Users can also pull weekly Billing Detail Reports or BDRs from Invoiced.…

Logging in to Billing Portal and Accessing Invoices

This document will outline detailed instructions for the login process, ensuring seamless access to your invoices and shipping…

Update your Method of Payment

Update your Method of Payment If you need to upload a new payment method or update an expired…

Receiving & Replenishments 2

Inventory inbound + replenishment operations.

How to add a Replenishment Manually

How to Add a Replenishment Manually After logging into your account, click Replenishment from the dashboard. Click Add…

How to add a Replenishment using a CSV file

How to add a Replenishment using a CSV file Click the Replenishments tab from the top toolbar. Select…

Packaging Options 2

Standard + custom packaging options at Fulfyld.

Fulfyld’s Green Packaging Alternatives: What We Can Offer

Fulfyld’s Greener Alternatives: What We Can Offer In our commitment to offer flexible and more environmentally sustainable shipping…

What standard packaging types are included with my Fulfyld rate card?

What standard packaging types are included with my Fulfyld rate card? As part of Fulfyld’s flat-rate pricing for…

Other 2

Articles from smaller topic groups + uncategorized entries.

Getting Started – Onboarding at Fulfyld

Getting Started – Onboarding at Fulfyld The Fulfyld onboarding process comprises six main steps that must be completed…

Kitting vs. Bundling

Kitting vs. Bundling What is the difference between kitting and bundling? Kitting is the process of packing separate…