- Click on the 3 dot icon next to the order you want to Apply Alternatives to.
- Click Apply Alternatives.
- Confirm you want to apply alternatives to the order. Once confirmed, the order should now move from Backorder to Pending.
ESC
How to Apply Alternative SKU’s to an Order or Backorder
Frequently Asked Questions
What happens when I apply alternative SKUs to a backorder?
When you apply alternative SKUs to a backorder, the system substitutes the unavailable items with available alternatives. The order status automatically changes from Backorder to Pending once the alternatives are confirmed.
How do I find the alternative SKU option in Fulfyld?
Click the 3-dot menu icon next to the order you want to modify, then select the Apply Alternatives option from the dropdown menu.
Can I apply alternative SKUs to regular orders or just backordered items?
You can apply alternative SKUs to both regular orders and backordered items using the same process through the 3-dot menu next to each order.
Do I need to confirm applying alternatives before the order updates?
Yes, you must confirm that you want to apply alternatives to the order before the system processes the change and updates the order status to Pending.
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