Quick answer: Fulfyld can combine multiple orders going to the same customer into a single shipment, but only before processing begins.
Combining Orders at Fulfyld: What to Do Step by Step
Follow these steps to request an order combination before shipment.
Step 1: Identify the Orders to Combine
Log in to the Fulfyld client portal and locate the orders going to the same customer. Note the order numbers and confirm that both orders are still in a pre-processing status. Check the order timestamps — orders placed close together are most likely to still be in the combinable window.
Step 2: Act Immediately
Speed is everything here. The longer you wait, the higher the chance one or both orders will move into processing. If you notice two orders going to the same address, treat it as an immediate action item — not something to address later in the day.
Step 3: Contact Your Dedicated Account Manager
Reach out to your account manager directly with the order numbers you want to combine and the customer’s shipping address for confirmation. Email or phone is both appropriate, whichever gets a response fastest, given the time-sensitive nature of the request.
Your account manager will check the current status of both orders and confirm whether the combination is still possible.
Step 4: Confirm the Combined Order Details
Once your account manager confirms the combination is possible, they’ll coordinate with the warehouse team to merge the orders into a single shipment. Confirm the expected package count, the shipping method that will apply to the combined order, and that tracking will be pushed back to your storefront correctly.
Step 5: Notify Your Customer If Needed
If your customer placed two orders expecting two separate tracking orders, let them know the orders were combined and that they’ll receive a single shipment with one tracking number. A brief proactive message avoids confusion when only one shipping notification arrives.
What Happens If Orders Can’t Be Combined
If one or both orders have already entered processing by the time you reach out, a combination is no longer possible. At that point, both orders will ship separately as originally placed.
Your account manager can confirm the status of each and give you an estimated ship time so you can communicate accurate information to your customer.
Still Have Questions?
For help with a specific order combination request, contact your dedicated account manager directly or reach Fulfyld at hey@fulfyld.com or (256) 716-8241.
Frequently Asked Questions
Is there a fee to combine two orders into one shipment?
There’s no combination fee. Merging two orders into a single shipment typically reduces your costs rather than adding to them.
Can I combine orders that came in through different sales channels?
For example, one order from Shopify and one from Amazon are going to the same customer. This is more complex than combining two orders from the same channel and depends on how each order is mapped in Shipedge. Reach out to your account manager with the specific order numbers, and they can confirm whether a cross-channel combination is possible for your account configuration.
What if the two orders have different shipping methods selected?
If the orders have different shipping methods, your account manager will need to confirm which method applies to the combined shipment before proceeding.
Can I set up an automatic rule to combine same-address orders before they process?
There’s no self-serve automation toggle for this in the client portal, but it’s worth discussing with your account manager if same-address duplicate orders are a recurring pattern on your store.
What should I tell my customer if their orders were already shipped separately before I could combine them?
Let them know both packages are on their way with separate tracking numbers and give them both tracking references so they know what to expect.