Brett McCleary is Director of Implementation at Fulfyld, where he leads client onboarding and the integrations that connect brands' stores, marketplaces, and systems to Fulfyld's fulfillment operation.
In the Orders tab, locate the order number you want to generate a return label for.
To open the order, click on the corresponding ship ID.
This is a hyperlink to the left of the order #
Once the order is open, click Initiate Return in the top left corner.
Next, choose if the product is “good” or “hurt”.
If you don’t know, click “hurt” and my team will review it and place it back into inventory is the product is unopened.
Check the box on the left.
Click Continue at the bottom left.
Check the box that states GENERATE PRE-PAID RETURN LABEL (Shown by the red arrow in the Figure below).
Then click Simple Return, as shown below
Next, you will click on the hyperlink “Download Return Label Prepared” to download the prepaid return label
Download and save your return label!
Frequently Asked Questions
How do I generate a return label for my order?
Log into your account, go to the Orders tab, locate your order number, and click on the corresponding ship ID (hyperlink to the left of the order #). Once the order opens, click 'Initiate Return' in the top left corner.
What should I do after clicking 'Initiate Return'?
After clicking 'Initiate Return', you will be asked to choose if the product is 'good' or 'hurt'. If you are unsure about the product condition, click 'hurt'.
Where is the ship ID located in my order?
The ship ID is located as a hyperlink to the left of the order number in the Orders tab.
What does the 'good' or 'hurt' option mean when initiating a return?
These options refer to the condition of the product. 'Good' means the product is in acceptable condition, while 'hurt' means it is damaged or defective. If you are unsure, select 'hurt'.
Brett McCleary is Director of Implementation at Fulfyld, where he leads client onboarding and the integrations that connect brands' stores, marketplaces, and systems to Fulfyld's fulfillment operation.
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
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