Quick answer: Orders received by 1:00 PM Central Time are shipped the same business day. Fulfyld also offers guaranteed 2-day delivery to the customer as an additional service tier, making it one of the more competitive processing commitments in the 3PL space.
Understanding Your Processing SLA: What to Do Step by Step
Follow these steps to confirm exactly how the SLA applies to your account and set it up correctly from the start.
Step 1: Review the SLA Terms During Onboarding
When you onboard with Fulfyld, your dedicated account manager will walk you through your specific processing terms during the intro call and demo. This is the right time to confirm the 1:00 PM Central Time cutoff applies to your account and ask about any product-specific exceptions — for example, if you sell items that require additional handling time.
Step 2: Map Your Shipping Methods Correctly
Same-day processing depends on orders flowing into Fulfyld’s system with a correctly mapped shipping method. During onboarding, you’ll submit your store’s shipping method names so Fulfyld can map them to their internal ship codes. If the mapping is off, an order may be delayed while the issue is resolved. Get this right at setup to avoid downstream problems.
Step 3: Place a Test Order Before Going Live
Before your official live date, Fulfyld will ask you to place a 1-unit test order with a valid shipping address. This confirms that orders are syncing correctly, the SKU and shipping method are mapping as expected, and tracking pushes back to your storefront. It’s a quick but important step to validate that the SLA can actually be met once real orders start flowing.
Step 4: Monitor Order Status in the Client Portal
Once you’re live, use the Fulfyld client portal to monitor order statuses in real time. If an order is sitting at “Order in Progress” or “Awaiting Shipment” longer than expected on a business day before the 1:00 PM cutoff, contact your account manager immediately so they can investigate before the window closes.
Step 5: Flag Volume Spikes in Advance
If you’re planning a product launch, promotion, or seasonal push that will significantly increase your daily order volume, notify your account manager ahead of time. Fulfyld’s warehouse can prepare capacity accordingly, which helps maintain the same-day SLA even during high-volume periods.
Get Help With Fulfyld Standard SLA Order Processing
Your fulfillment SLA isn’t just an internal benchmark. It’s a direct signal to your customers about whether you can be trusted to deliver on time, every time.
When your 3PL fulfillment partner holds a firm processing window and backs it with a dedicated account manager, you stop guessing and start shipping with confidence.
Fulfyld’s standard SLA order processing commits to same-business-day processing for orders received before 12:00 PM local warehouse time, with next-business-day processing for everything after the cutoff.
That’s not a soft target. It’s a contractual benchmark your ops team can plan around, whether you’re running eCommerce fulfillment for a DTC brand or managing high-volume B2B replenishment cycles.
Talk to a Fulfyld fulfillment specialist about standard SLA order processing and what it means for your specific order volume, SKU count, and carrier mix.
Frequently Asked Questions
Does the 1:00 PM cutoff apply in my local time zone or Central Time?
The cutoff is 1:00 PM Central Time (CT), which is the time zone of Fulfyld’s warehouse in Madison, Alabama. If your store is in a different time zone, account for the difference when setting customer expectations around same-day processing. For example, if you’re on the East Coast, your effective cutoff is 2:00 PM ET.
Does Fulfyld process orders on weekends?
Fulfyld’s standard live dates run Tuesday through Friday. Weekend orders are queued and processed at the start of the next business day. If your store runs high weekend volume, factor this into how you communicate delivery estimates to customers at checkout.
What happens if Fulfyld misses the same-day cutoff on an order that came in before 1:00 PM?
If an order was submitted before the cutoff and wasn’t shipped the same day without a clear reason — such as an inventory issue or special handling flag — contact your account manager directly. Fulfyld’s dedicated account management model means you have a named person responsible for your account, not a generic support queue, which makes these situations easier to resolve and track.
How does Fulfyld maintain the same-day SLA during peak periods like Black Friday or the holiday season?
Fulfyld scales warehouse operations during high-volume periods and prioritizes order processing to maintain the same-day cutoff. The key on your end is to give your account manager advance notice of any expected volume spike, launches, promotions, or seasonal surges. Early communication allows Fulfyld to staff and prepare appropriately so the SLA holds even when order volume is significantly above your monthly average.